FAQ - Frequently Asked Questions
How to buy
We’ve thought about it. However, we simply think it’s important to support local music stores, and individual bookshop owners – many of them have online shops anyway. We firmly believe that nothing compares to the experience of visiting a fine store, flick through the real book, and bring it to its new home.
Yes, we know it’s a weird currency. However, it’s a regulation and technicality of our Shopify website, since our business is placed in Denmark. We’re going to change this soon, but for now, 450 DKK is about 65 USD, roughly 60 EUR, and around 56 GBP. For other currencies, you can always check the conversion by googling.
If you’re close to one of our resellers, we suggest that you definitely get the books from them. You can find the list of resellers here. However, our online shop is a great and secure option if you’re at a location far from local resellers. Books ordered on this site ships from three warehouses in the US, UK, and Germany.
Our books are quite heavy - close to 2 kg (4 lbs) - which means they are expensive to ship around the world, especially to countries outside the US, UK, and EU. Also, we got to pay the elves for helping with packing and shipping the books - they need to eat, too. Furthermore, our books are printed in Europe and then shipped on pallets to the US and UK, which adds up to the overall shipping cost. We don’t make a penny on our shipping operations, it’s actually a cost to run. We would love to be able to provide free shipping, but there’s no way we can afford it as a small, independent publisher.
Because we’ve made special arrangements with our warehouses, to get the lowest possible prices on shipping. If we were shipping thousands of orders every month like big online retailers, we would probably provide more shipping options. But for now, we only have one option per country to secure simple and reliable shipping at a moderate cost.
No. We have little elves at our three warehouses in the US, UK, and Germany, to help us send out books. Books for customers located in America and the United Kingdom are sent directly from our local warehouses in the US and UK. The warehouse in the UK also ships to Canada and Japan. Customers located in Europe and the rest of the world receive books from our warehouse in Germany.
The normal shipping time varies according to where you are in the world. If you’re in the US, UK, and Europe, you should receive your package within 3-8 workdays. If you’re in Canada, Australia and the rest of the world, it usually takes between 6-14 workdays. However, shipping can take longer for remote areas and during peak season in November and December.
All customers in the US, UK, and Europe receive tracking information when ordering on this site. If you haven’t received tracking information within three workdays after your order, please check your spam filter to see if the tracking info is there. Otherwise, please contact us. If you live outside the US, UK, and EU there is a small chance, you will not get tracking info. In that case, please contact us.
This is actually quite normal, especially for shipments to countries outside the US, UK, and the EU. As an example, the tracking info might show, that your order has been ‘stuck in Frankfurt in Germany’ for seven workdays. But in reality, your package is traveling by boat, train or airplane, and will be scanned once it enters your country. Please be patient, and if the tracking code shows that the package is at a facility in your country, please don’t hesitate to give the carrier a call. If nothing works and you have been waiting for more than 14 workdays, please contact us.
Price and discounts
These books have required a lot of work, with a lot of people involved. There are lots of photos, illustrations, research, etc. – and printing physical books on quality and environmental-friendly paper is not cheap. Also, this is what we do for a living, and we’re a small business. We hope you’ll want to support that. Then we’ll love you even more.
We can’t handle individual students, but would be happy to help. Suggest a group buy of a minimum of six books to your educational institute, and we can work something out. In that case, contact us here. Another suggestion is to ask your academic library to purchase some books.
Sorry to hear that – sometimes packages get thrown around a bit. However, we want you to have the best possible reading experience, so please contact us with your order number and photos of the damage(s) and damaged packaging, and we’ll look into it.
Wow, this is like finding a four-leafed clover, as it only happens a few times a year. Please contact us with your order number and a photo of the item you received, and we’ll solve this right away for you.
Thanks for buying our books! Unfortunately, we can’t deliver any PDFs of the books (besides our free sample, which you can find here). We believe in the significance of physical books in a digital world, and this is how we make our living.
The physical aspect is a big part of experiencing these titles – there’s nothing like a real, physical book. It’s a bit like the difference between hardware and software.
No, unfortunately not. It’s very expensive to make proper translations and print books in other languages than English for us. However, if enough people ask us for a particular language, we might look into it in the future.