The normal shipping time varies according to where you are in the world. If you’re in the US, UK, and Europe, you should receive your package within 3-8 workdays.
If you’re in Canada, Australia and the rest of the world, it usually takes between 6-14 workdays.
However, shipping can take longer for remote areas and during peak season in November and December.
All customers in the US, UK, and Europe receive tracking information when ordering on this site. If you haven’t received tracking information within three workdays after your order, please check your spam filter to see if the tracking info is there. Otherwise, please contact us. If you live outside the US, UK, and EU there is a small chance, you will not get tracking info. In that case, please contact us.
Because we’ve made special arrangements with our warehouses, to get the lowest possible prices on shipping, you're not able to choose shipping method. If we were shipping thousands of orders every month like big online retailers, we would probably provide more shipping options. But for now, we only have one option per country to secure simple and reliable shipping at a moderate cost.
We three warehouses in the US, UK, and Germany, to help us send out books. Books for customers located in America and the United Kingdom are sent directly from our local warehouses in the US and UK. The warehouse in the UK also ships to Canada and Japan. Customers located in Europe and the rest of the world receive books from our warehouse in Germany.
If you've received a damaged book, please contact us with your order number and photos of the damage(s) and damaged packaging, and we’ll look into it.